At Roshirl Ramirez Grocery Hub, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, our team is here to help resolve them quickly and fairly.

Refunds are available under the following circumstances:

• Products delivered are incorrect, damaged, or expired
• An item is missing from your order
• Payment was made but your order cannot be fulfilled

Please contact us within 3 days of receiving your order, providing your order number and details of the issue. You can reach us via:

• Email: info@roshirlramirezgrocery.com
• Phone: +63 959 183 7266

Once we receive your request, our team will review your concern and may ask for photos or further details. Refunds are processed via your original payment method (GCash, Maya, or Cash on Delivery). Please allow up to 5 business days for completion.

Refunds may not be granted for:

• Change of mind after order confirmation
• Requests made after the refund period
• Products damaged due to improper handling by the customer

Your satisfaction is our top priority. If you have concerns, please reach out so we can make things right. Our goal is to maintain a positive and reliable shopping experience for all customers.

Thank you for choosing Roshirl Ramirez Grocery Hub.